Effective Date: 01.06.2020

At iPrintZone, we are committed to providing you with high-quality, professionally crafted wall calendars, table calendars, diaries, and wiro diaries. As a leading manufacturer based in Sivakasi, India, we take immense pride in our work and the products we deliver to you. Your satisfaction is our top priority, and we have created this return policy to be as transparent and helpful as possible.

We understand that sometimes an item may not meet your expectations. This policy outlines the conditions under which you can return a product, ensuring a fair and smooth process for everyone.

1. Our Commitment to You

We want you to love your purchase from iPrintZone. Each product is a testament to our dedication to quality and craftsmanship. While we strive for perfection in every order, we also have a clear and straightforward process in place for the rare occasion when something isn’t quite right. Our policy is designed with your convenience in mind, ensuring a fair and positive resolution.

2. Our General Return Policy

We accept returns for products purchased directly from iprintzone.com under the following conditions:

  • Return Window: You must initiate a return request within 14 calendar days from the date of product delivery.
  • Product Condition: The item must be returned in new, unused, and original condition, complete with all original packaging, tags, and accessories.
  • Return Reason: We accept returns for non-defective products that you simply wish to return, provided all conditions are met.

Please note that we currently ship within India only, and this policy applies exclusively to orders delivered within India.

3. Conditions for a Valid Return

For a return to be successfully processed, the item you are returning must meet all of these criteria:

  • The product is in its original, sealed, and unused condition.
  • The product has no signs of wear and tear, including any marks, scratches, or damage to the pages, cover, or binding.
  • All original packaging, including the box and any protective wrapping, must be intact.
  • The original invoice or proof of purchase is required.

4. How to Initiate a Return

To ensure a smooth process, please follow these steps to initiate your return:

  1. Contact Us: Send an email to our customer support team at mail@iprintzone.com or call us at 9677711222.
  2. Provide Details: In your email, please include:
    • Your full name and contact number.
    • Your order number.
    • The name of the product(s) you wish to return.
    • A brief reason for the return.
  3. Await Confirmation: Our team will review your request and, if it meets the criteria, will provide you with a Return Authorization (RA) number and instructions on how to package and ship your item back to us.
  4. Ship the Item: Clearly write the RA number on the outside of the package. You are responsible for shipping the item back to our facility at the address provided by our team. We highly recommend using a trackable shipping service.

5. Refund Process and Timelines

Once your returned item is received and inspected by our quality control team, we will send you an email to confirm its arrival and condition.

  • Inspection: If the product is found to be in a new and unused condition as per our policy, we will process your refund.
  • Refund Method: The refund will be processed to the original method of payment (e.g., credit card, bank account) used for the purchase.
  • Processing Time: Please allow 7-10 business days for the refund to be processed and for the credit to appear in your account. This timeline may vary depending on your bank’s processing times.

6. Important Exclusions: When Returns are Not Accepted

We cannot accept returns or issue refunds for the following:

  • Items that have been used, damaged, or are not in their original, new condition.
  • Products that are returned after the 14-day return window has expired.
  • Items without their original packaging or with missing parts/accessories.
  • Products purchased from a third-party seller or a store other than iprintzone.com.
  • Personalized or customized items (if you offer this service), as these are made specifically for you.

7. Shipping Charges for Returns

  • Non-Defective Items: For a standard return of a non-defective product, the customer is responsible for all return shipping costs.
  • Damaged or Defective Items: If you receive a product that is damaged or defective, we will cover the return shipping costs. Please see the section below for more details.

8. Damaged or Defective Items

We carefully inspect every product before it leaves our facility. However, in the rare event that you receive an item that is damaged during transit or has a manufacturing defect, please contact us immediately (within 48 hours of delivery).

  • Evidence: Please take clear photos or a short video of the damaged or defective item and its packaging.
  • Resolution: We will work with you to offer a suitable resolution, which may include a full refund or a replacement of the product at no additional cost to you, including free return shipping for the defective item.

9. Contact Us

If you have any questions or concerns about our return policy, please do not hesitate to contact our dedicated customer support team.

  • Email: mail@iprintzone.com
  • Phone: 9677711222
  • Address: 1465, PKN Rd, Kamarajapuram Colony,
    Sivakasi, Tamil Nadu
    626189

Thank you for choosing iPrintZone. We appreciate your business and look forward to serving you with products of unparalleled quality.